Privacy Policy

Freedom Cloud is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with us, visit our website, or use our services.

1. Who We Are

Freedom Cloud is a UK-based provider of IT services, including IT support, managed services, installations, and hosting solutions. For the purposes of data protection legislation, Freedom Cloud is the “data controller” of the personal data we process.

2. Information We Collect

We may collect and process the following types of personal data:

Contact information, such as name, job title, company name, email address, and telephone number
Business-related information provided when you enquire about or use our services
Technical information, including IP address, browser type, operating system, and website usage data
Communications data, including emails, support requests, and other correspondence

We do not intentionally collect special category (sensitive) personal data unless it is strictly necessary and lawful to do so.

3. How We Use Your Information

We use personal data for the following purposes:

To respond to enquiries and provide information about our services
To deliver, manage, and support our IT services
To manage client relationships and contractual obligations
To improve our website, services, and customer experience
To comply with legal, regulatory, and contractual requirements

We only process personal data where we have a lawful basis to do so, including contractual necessity, legitimate interests, legal obligations, or consent where required.

4. Lawful Basis for Processing

Our lawful bases for processing personal data include:

Performance of a contract or steps taken prior to entering a contract
Legitimate business interests, where these do not override your rights
Compliance with legal or regulatory obligations
Consent, where explicitly provided

5. Data Sharing and Third Parties

We may share personal data with trusted third parties where necessary to deliver our services, including:

IT and hosting service providers
Telecommunications and connectivity partners
Professional advisers (such as legal or financial advisers)
Regulatory or law enforcement bodies where legally required

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

6. Data Storage and Security

Freedom Cloud takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. Data is stored securely and access is restricted to authorised personnel only.

Where data is hosted or processed on our private or partner cloud platforms, it is protected by industry-standard security controls.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, contractual, and regulatory requirements. When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data (where applicable)
Restrict or object to processing of your data
Request data portability
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings. Further details can be found in our Cookie Policy (if applicable).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulation, or our business practices. Any updates will be published on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Freedom Cloud
Email: [insert email address]
Telephone: [insert phone number]